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Where are the seats located? [top] The seat type, section, row and seat number is located on the listing and bidding page. How many seats are in each auction? [top] The amount of seats in each auction is listed on the listing and bidding page (i.e. seat 9-12). Is there tax on the tickets?[top] Tax has already been added to the cost of the ticket and there are no additional tax charges. How and when will I receive my tickets? [top] Your tickets will be mailed out via overnight certified mail the day the auction closes. We cannot mail to Post Office boxes. If you do not receive your tickets the day after the auction, please call the Texas Rangers Box Office at 817-273-5100. Can my tickets be mailed somewhere other than my billing address or to someone else? [top] Please contact the Texas Rangers Box Office if there are any specific questions around the mailing of your tickets at 817-273-5100. Can I get a refund on my tickets?[top] All sales are final. Any and all purchases made from the MLB ticket auction are non-returnable and non-exchangeable. When bidding on an item, be aware that you are committing to the purchase of that item. What happens if the game is postponed or cancelled? [top] If the game is postponed and rescheduled, your tickets will be good for the rescheduled game. If the game is postponed and not replayed, you will receive a refund. Where can I call to ask about my tickets or with any other questions? [top] Please call the Texas Rangers Box Office at 817-273-5100 or email us using our customer service form.
May I browse listings without Registering? [top] You may browse as much as you'd like without signing up. How do I Register?[top] It takes just a few minutes to Register. To complete the Registration process, you will need to provide us with required information such as your UserName, Full Name, Address, Email Address, Phone Number with Area Code, and Country. You also have the option of receiving specials or notice on items via email. Once you have confirmed your choices, you will then have to agree to the site rules and restrictions by clicking the Accept button on the following Terms and Conditions page. You can change your user-specific Password at any time by editing your User Information in My Account. You may Register now. Why did my screen "refresh" after I submitted my Registration Information?[top] Your cookies have probably been disabled! Check the Internet Options or Preferences from your browser's toolbar. If your cookies are disabled, you will not be able to navigate the site. Do I have to enter my credit card information when I Register?[top] The Registration process does not require you to enter credit card information. You will be prompted for this information before you enter your bid. You may also go to My Account to enter your credit card information without prompting. What are the System Requirements needed to use the site?[top] We strongly suggest using a version 4.0 browser (preferably the most current version available) from either Microsoft or Netscape (as opposed to a version 3.0 browser). Netscape users should at least be running Communicator 4.5 (Navigator 4.08) or later. For users running IE 4.0, please check the version you are using by going to your browser's HELP menu and choosing "About Internet Explorer." Version 4.72.3110.8 or later should appear. If you do not have at least this version, and you wish to get a free upgrade, go to http://www.microsoft.com/windows/ie/download/default.asp. Why can't I have a PO Box as my Mailing Address?[top] Certain carriers do not deliver to Post Office Boxes, so having a Street Delivery Address on record avoids any delays in processing your purchase. What do I do if I've forgotten my password?[top] If you've registered before but do not remember your password, you can reset it online. Use the link on the Sign In page (or click here) and enter your email address and a new password. We will then email the new password and a confirmation code to all accounts registered with that email address. When you receive the email, use the link and the code to confirm the new password with the correct account. This procedure is used to allow you to reset your password with only your email address and without contacting customer support. Bidding:
How do I bid?[top] After you review the Listing Information for the item that interests you, click on Bid Now. Enter your bid, and then click Confirm. How do I increase my bid?[top] To increase your bid, go to My Account and select "Bidding Activity." Choose the bid you want to increase. If you click the "Bid Lot No." on the Bidding Activity page and then click Increase Bid on the following page, you will be taken to a new page where you can enter your new bid. If you click the "Item Description" on the Bidding Activity page, you are taken to the Listing Info page where you can click Bid Now to increase your bid. Remember all bids are final and binding. You can increase your bid at any time. Every time you increase your bid, the Number of Bids listed for the item will increase by one. What is Auto Bid Extend?[top] MLB Ticket Auctions Auto Bid Extend feature works together with SmartBid to ensure that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 10 minutes of an auction, the auction will be automatically extended for an additional 10 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 10 minutes. Note: If you have placed a bid when Auto Bid Extend is engaged, you should refresh, or reload, your browser frequently (every 3 - 5 seconds) so that it displays the most current bid status information. Why doesn't my bid show up online after I bid?[top] The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons. The Listing page updates 10-20 minutes after you make your bid to reflect the new Current Bid.
Why did a bid for more items at the same price beat mine even though I bid first? [top] Bids are given precedence based on sort order of Price, Quantity, and then Time placed. If you bid $50.00 on 50 units and someone else then bids $50.00 on 100 units, that person will be winning for all 100 units. If you then raise your bid to $60.00 for 50, you will be winning 50 units (at $60.00) because your price is higher, and the other Bidder will be winning 50 units at $50.00. Do all auctions close at exactly the scheduled closing time? [top] MLB's Extra Innings feature works together with Maximum Bid to ensure that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 10 minutes of an Open or Reserve Price Auction, the auction will be automatically extended for an additional 10 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 10 minutes. Note: If you have placed a bid when Auto Bid Extend is engaged, you should refresh, or reload, your browser frequently (every 3 - 5 secs) so that it displays the most current bid status information. Why did a bid for more items at the same price beat mine even though I bid first? [top] In some cases, it might appear that a single bidder is bidding against himself. For instance, the same bidder might bid $10, $12, $14, $16, and so on. No, nothing fraudulent is going on! Most likely, this bidder is up against another bidder's "proxy bid". By placing multiple bids, he is trying to overbid a maximum that another bidder has already placed. I appear to have been overbid by an amount smaller than the bid increment. How has this occurred? [top] The other bidder had placed a "proxy bid". In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Example: This item has a bid increment of $2: The current winning bid is at $30.00 You bid $49.00 (proxy bid) Bidder B bids $49.01 (also a proxy bid) In this case, Bidder B will be winning at exactly $49.01 even though it appears to not meet the minimum increment. It was more than the bid increment when he placed the bid. The bid was only at $30.00 so a bid of 49.01 is a $19.01 bid increment. Can I retract a confirmed bid? [top] Yes - but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal request. Once you have submitted your confirmed bid, it can only be retracted under the following circumstances:
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